崗位職責(zé)：
1.Communication?&?Coordination?liaison?between?Guangzhou?Office?and?European?Offices；
2.Clear?understanding?of?the?needs?of?the?clients?via?office?sales;
3.Timely?and?accurate?service?reservation?via?PC-based?system?in?full?English?environment;
4.Timely?and?accurate?service?reservation?via?PC-based?system?in?full?English?environment;
5.Direct?communication?with?clients?for?service?adjustments;
6.Paper?work?delivery?and?handover?to?travel?agents?prior?to?group?departure;
7.Instant?response?and?correct?decision?making/handling?to?unforeseen?circumstances?during?group?operation;
8.Accurate?invoice?generation?based?on?factual?operation;
9.Follow-ups?upon?service?completion;
10.CRM?(?Customer?Relation?Management/Maintenance)
任職要求：
1.大學(xué)專科或本科畢業(yè)?(旅游、酒店管理，導(dǎo)游、英語(yǔ)專業(yè)優(yōu)先);
2.一至三年或以上出境旅游團(tuán)體操作經(jīng)驗(yàn)?（熟悉歐洲市場(chǎng),有團(tuán)隊(duì)銷售概念優(yōu)先）;
3.具備大學(xué)英語(yǔ)6級(jí)以上，有較強(qiáng)的英語(yǔ)聽說讀寫能力,能在全英文環(huán)境中工作;
4.熟練使用相關(guān)的辦公軟件;
5.具備負(fù)責(zé)團(tuán)隊(duì)操作，自主維護(hù)客戶的服務(wù)能力和意識(shí);
6.較強(qiáng)的抗壓能力，可以接受加班，優(yōu)秀的溝通和說服能力，學(xué)習(xí)能力和團(tuán)隊(duì)合作能力強(qiáng)，有較強(qiáng)的責(zé)任心;
7.對(duì)旅游市場(chǎng)有一定的敏感性，掌握一定的歐洲旅游專業(yè)知識(shí)，具備良好的與客戶溝通能力和服務(wù)意識(shí).
5天工作制，帶薪年假14天，年底雙薪，購(gòu)買五險(xiǎn)一金。
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