崗位職責：
1.?Daily?management?of?the?technical?service?team?in?specific?region,?ensure?customer?requests?be?responded?timely.
?在指定區(qū)域里進行技術服務團隊的日常管理，確?？蛻粜枨蟮玫郊皶r響應。
2.?Working?with?her/his?team,?as?an?excellent?candidate?to?provide?prompt?and?professional?technical?service?to?customers?,?ensure?technical?queries?are?properly?and?timely?handled.
?當團隊成員無法及時有效的提供客戶服務支持時，作為團隊里的優(yōu)秀候選人，提供客戶迅速和專業(yè)的技術支持服務，確保技術需求及時響應和解決。
3.?Implement?company?and?department?strategies?and?initiatives,?ensure?project?completion?timeliness?with?high?quality.?
?執(zhí)行公司和部門的策略和計劃，確保項目及時和高質量完成。
4.?Provide?coaching?and?development?to?the?team,?build?team?spirit,?establish?KPI?for?team,?ensure?the?team?competence?improved.
?輔導和發(fā)展團隊成員，構建良好的團隊精神，建立團隊成員考核目標，確保團隊技術服務能力的提升。
5.?Visit?VIP?customer?regularly,?and?explore?the?customer?needs?and?potential?product?problem,?ensure?to?solve?customer's?product?application?problems?in?time?and?reduce?complaint?risk.
?重要客戶定期隨訪，及時發(fā)現(xiàn)客戶需求和潛在產(chǎn)品問題，確保解決客戶產(chǎn)品應用問題和降低投訴風險。
任職要求：
1.?Bachelor?degree?or?above?in?Clinical?Laboratory?or?life?science?discipline?or?equivalent
?臨床檢驗或生物相關專業(yè)，本科及以上學歷
2.?Minimum?3?years?working?experience?in?technical?support?for?medical?or?biotechnological?area?at?foreign?company,?at?least?1?year?managerial?experience.?
?3年以上外企醫(yī)藥或生物技術行業(yè)相關技術支持工作經(jīng)驗，1年以上管理工作經(jīng)驗
3.?Good?knowledge?of?immunology?knowledge
?熟悉免疫學相關知識
4.?Proficiency?in?ELISA?principle?and?operation
?精通ELISA原理與操作
5.?Troubleshooting?skill?and?experience
?具備投訴處理的技巧和經(jīng)驗
6.?customer?service?consciousness
?客戶服務意識
7.?Training?skill?and?experience
?培訓技巧與經(jīng)驗
8.?Standard?and?fluent?mandarin,?good?communication?ability,?CET6,?familiar?with?MS?office?software
?普通話標準流利，具備良好的溝通能力，英語6級，熟悉辦公軟件
0755-27858055
4000-520-598