崗位職責(zé)：
OPERATIONS運營
Open?and?close?shift?in?accordance?with?the?manager?checklist.
根據(jù)經(jīng)理檢查表檢查部門的開檔和收檔工作。
Initiate?aggressive?guest?interaction?through?seeking?and?soliciting?feedback?from?guests.
主動與客人交流以獲得客人的真實反饋意見。
Train,?maintain?updating?and?enforce?all?Marriott?service?standards?in?the?outlet.
培訓(xùn)、保持,更新并加強(qiáng)萬豪所有的服務(wù)標(biāo)準(zhǔn)。
Properly?execute?revenue?and?check?control?procedures?on?shift.
確保部門執(zhí)行正確的財務(wù)帳單程序。
Handle?daily?associate?relations?(i.e.?scheduling,?time?adjustments).
負(fù)責(zé)每天的員工事務(wù)。（如時間表的調(diào)整）
Maintain?a?safe?&?sanitary?work?environment?for?all?associate?&?guests.
確保工作場地的清潔和安全。
Gather?and?implement?all?proper?tools?for?running?shifts?(i.e.?schedules,?floor?plans,?reservations,?and?checks).
為部門的運作提供相應(yīng)的資源。（例如表格、臺圖、帳單等等）
Find?solutions?for?problems?such?as?call?outs,?last?minute?bookings,?or?any?other?daily?problems?that?may?arise.
解決臨時發(fā)生的事情，例如電話通知的工作，最后時刻的預(yù)定和其他可能發(fā)生的問題。
Conduct?taste?panels?and?menu?classes?on?a?daily?basis?for?restaurant.
每天負(fù)責(zé)品餐飲評定和為當(dāng)天準(zhǔn)備相應(yīng)的菜單/飲料單。
Be?on?the?floor?during?the?shift?and?assist?servers?or?hostess?to?ensure?guests?are?satisfied.
營業(yè)時間要在現(xiàn)場，協(xié)助服務(wù)人員工作確保顧客滿意。
Ensure?that?only?a?quality?product?is?served.
確保只有質(zhì)量合格的產(chǎn)品才能提供給客人。
Ensure?all?side?work?is?done?on?a?daily?basis.
每天確保各項雜務(wù)工作得到落實。
Maintain?proper?associate?uniform?standards.
保證員工著裝達(dá)到標(biāo)準(zhǔn)。
Manage?an?effective?repair?and?maintenance?program?through?the?use?of?work?orders,?inspections,?etc.
通過檢查表格確保維修保養(yǎng)工作得以正常進(jìn)行。
Understand?&?teach?empowerment?principles?to?ensure?guest?satisfaction.
為確保顧客滿意，理解和向其他員工講解我們的工作原則。
Exercise?station?rotation?to?ensure?stations?are?distributed?fairly.
按輪換原則安排客人就座，以使得安排公平合理。
Be?aware?of?all?Marriott?Guest?Incentive?programs?and?the?correct?accounting?procedures?pertaining?to?them.
了解萬豪所有的顧客獎勵計劃和與其相關(guān)的正確計算程序。
Above?all,?to?lead?by?example?through?a?“hands?on”?approach?to?motivate?our?associates?to?excel.
要成為員工的榜樣、深入到員工之中去引導(dǎo)員工取得成功。
HUMAN?RESOURCES?人力資源
Implement?an?effective?training?program?for?new?and?current?associates?using?use?records,?menus,?and?appropriate?reference?manuals.
用培訓(xùn)記錄、手冊等工具為我們的新員工執(zhí)行有效的培訓(xùn)活動計劃
Encourage?problem?solving?by?associates?through?proper?training?and?empowerment.
鼓勵員工通過培訓(xùn)和互相幫助解決問題。
Establish?effective?communication?with?associates?to?gain?their?trust?and?respect.
建立有效的溝通贏得員工的信任和支持。
Maintain?fair?and?consistent?counselling?and/or?disciplinary?procedures?in?accordance?with?Marriott’s?Guarantee?of?Fair?Treatment?Policy.
根據(jù)萬豪公平對待的原則保持公平一致的對待員工。
ADMINISTRATIVE?行政
Communicate?directly?and/or?through?the?use?of?the?logbook?to?next?shift?supervisor?or?manager.
直接或通過工作日志與下一值班主管、經(jīng)理進(jìn)行有效地溝通。
Identify?and?recommend?incentive?programs,?new?ideas,?and?methods?of?operation.
了解并推薦鼓勵政策、新的觀念和運營方法。
Promote?positive?inter-department?relations.
促進(jìn)部門之間的關(guān)系。
Perform?any?reasonable?request?made?of?management?which?is?not?life?threatening?or?against?the?law.
在不涉及生命安全和違反法律的情況下，完成管理層布置的任何合理任職要求。
任職要求：
Minimum?of?three?years?of?food?service?or?related?hospitality?management?experience.
三年以上飲食業(yè)及相關(guān)管理經(jīng)驗。
Demonstrated?leadership?qualities.?具有一定程度的領(lǐng)導(dǎo)能力。
Demonstrated?strong?hospitality?and?communication?skills.?較好的社交能力
Demonstrated?strong?work?ethic.?具有職業(yè)道德。
Minimum3?years?experience?working?in?the?similar?position?of?a?sizeable?organization至少3年的相似工作經(jīng)驗，具有一定的組織能力
Good?command?of?Written?and?Spoken?Mandarin流利的普通話
Good?knowledge?of?Conversational?English流利的英語
Secondary?education中等教育水平
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