崗位職責(zé)：
??Installation?and?repair?of?scientific?instrumentation?manufactured?by?Luminex?Corporation?at?customer?locations?within?a?multi-state?geographic?region
??Management?of?an?expense?account,?service?tools?and?spare?parts?inventories.
??Daily?interface?with?internal?and?external?customers
??Submission?of?written?reports
??Utilization?of?the?CRM?system?to?capture?full?documentation?of?all?calls?and?entering?appropriate?codes?to?ensure?accurate?history?of?reporting?trends?and?corrective?actions
??Meeting?departmental?expectations?regarding?the?following?is?a?requirement:
o?Response?time
o?PM?completion?Rates
o?Service?callbacks
o?Customer?Satisfaction?Survey?Results
任職要求：
??Learning?on?the?Fly—learns?quickly/open?to?change
??Organizational?Agility—knows?how?to?go?through?the?proper?channels?to?get?things?done
??Peer?Relationship—cooperative,?team?player,?trusted?and?supported?by?peers
??Planning—sets?specific?goals?and?objectives,?ability?to?plan?for?the?length?and?difficulty?of?assignments,?ability?to?break?down?projects?into?specific?tasks/steps
??Priority?Setting—focuses?on?what?is?most?important
??Written?Communications—effectively?communicates?in?writing
??AS,?AA,?BS?Electronics?or?equivalent?with?an?instrumentation?background?on?medical?electronics?and?chemistry?knowledge?is?desirable?preferred
?At?least?4?years’?field?service?experience?in?Diagnostic?or?Biotechnology?Company?Knowledge?of?electronic?measuring?equipment
??Ability?to?work?with?a?team
??High?mechanical?aptitude?and?good?problem?solving/communication?skills
??Valid?Passport?or?eligibility?required
??Maintain?inventory?of?parts?and?supplies
??Overnight?air?and?car?travel?required.
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