崗位職責：
Identifies?and?initiates?resolutions?to?user?problems?and?concerns?associated?with?Windows/Mac?desktops,?laptops.
Provide?PC/Mac?standard?and?business?software?support
Manage?file?and?data?access?for?users.
Provide?IT?resources/policies/tools/software?training?to?end?users?to?improve?productivity.
Accurately?logs?problems?and?their?associated?resolutions?into?the?standardized?help?desk?application?(ServiceNow).
Maintain?network?Infrastructure?and?Information?Systems?standards?in?a?consistent?way.
Ensure?that?Virus?Protection?and?Patch?Management?is?maintained.
Ensure?that?accurate?documentation,?asset?management?and?software?licensing?is?provided?across?their?site(s).
Assists?with?the?planning,?purchasing?and?implementation?of?PC?hardware?and?software?in?compliance?standard?policies?and?procedures.
Assists?with?remote?problem?resolution?for?off-site?users?as?required.
Ensures?a?high?level?of?client?satisfaction?and?service?level?agreements?are?achieved?to?the?best?of?their?ability.
Assists?with?the?management?of?projects?on?site?as?required.
Provide?mobile?software?support
Provide?video?conference,?meeting?room,?projector?support.
任職要求：
A?minimum?bachelor?degree
Above?3?years?working?experience?in?IT?user?support?and?system?support.
Solid?experience?with?the?usage?of?Windows10/7?and?Mac?system.
Be?familiar?with?ITIL?process.
Knowledge?on?network?and?server.?E.g.,?AD,?DHCP,?DNS?and?NTFS?files?system.
Responsible?for?work?assigned,?goodcommunicationskill,?and?have?strong?team?work?spirit.
Have?active?work?attitude,?be?honest?and?hard?working.
Highly?prefer?MCITP,?ITIL?Foundation?and?CCNA.
Fluent?in?verbal?and?written?English
0755-27858055
4000-520-598