崗位職責(zé)：
1.Key?Accounts?handling?and?management;
2.The?main?role?of?the?service?delivery?manager?is?to?establish?and?execute?service?delivery?processes;
3.Understanding?client?requirements?and?conceptualizing?a?plan?to?service?the?client;
4.Manage?and?drive?in-house?team?to?get?timely?delivery?with?the?client;??5.Communicate?regularly?with?the?client?to?inform?them?about?progress,?address?any?servicing?issues;
6.?Communicate?with?Overseas?Headquarters?to?resolve?customer?queries;
7.?Report?client?servicing?efficiency?through?regular?MIS?and?analytical?update?to?management;
8.?Build?long?term?relationship?with?the?client;??
9.?Responsible?for?customer?accounts?receivable?tracking?;?
10.?Responsible?for?the?daily?management?of?the?customer?service?team,?including?customer?service?training,?performance?appraisal,?recruitment?;
11.?Responsible?for?managing?the?quality?of?deliverables?of?service?and?products?ensuring?Aspiring?Minds?standards?are?applied.
12.?To?reduce?costs?and?streamline?the?process?without?adversely?impacting?the?client?experience.??
13.?To?constantly?assess?customer?feedback?and?make?necessary?improvements.
任職要求：
1.4+?years?of?experience?in?Client?servicing?or?Delivery?role?(B2B?solutions);
2.Strong?ownership?skills?with?a?results?driven?attitude
3.Proficiency?in?Mandarin?and?English?(reading,?writing?and?speaking);
4.Experience?managing?a?team?and?should?possess?strong?team?management?skills;
5.Entrepreneurial,?a?free?thinker?but?one?that?is?able?to?execute?process?and?own?‘the’?process;
6.Client?Relationship?management?skills;
7.Excellent?Time?management?skills.
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