崗位職責：
Scope?of?Role:
·?Assist?BOSM?to?manage?the?branch’s?operations,?counter?transactions?and?cash?on?daily?basis,?which?include:?operations?and?compliance?management;?the?maintenance?of?the?highest?service?quality?to?clients;?cross-sell,?referral?and?other?business?target?achievement.
Key?Responsibilities/Challenges:
Business?Performance
·?Assist?Branch?Manager?to?achieve?business?objective?at?the?respective?branch.
·?Drive?or?support?cost?optimization?initiatives?to?achieve?cost?saving?target.
Service
·?Ensure?the?services?to?both?internal?and?external?clients?are?maintained?at?a?consistently?highest?level?and?within?mandated?quality?standards?at?all?times.
·?Consistently?promote?and?ensure?the?following?key?service?KPI?or?initiatives?meet?banks’?requirement:
-?Average?Branch?NPS
-?Client?satisfaction?score
-?8?minutes?service?pledge?achieving?rate
-?Individual?CASA?opening?TAT
-?Client’s?complaint?ratio
·?Handle?the?transactions?and?provide?services?according?to?the?laid?down?procedures?and?standard?of?service.
·?Assist?line?manager?to?achieve?cross-sell?targets?and?finish?personal?referral?target.
Operation
·?Learn,?understand,?enforce?and?strictly?adhere?to?risk,?compliance?and?mis-selling?regulations,?requirements,?local?regulatory?requirement,?policies?and?procedures?in?day-to-day?responsibilities?ensure?all?internal?and?external?reports?to?be?submitted?on?time.
·?With?monitoring?of?processing?flow?and?system?behaviors,?assist?BOSM?to?maximize?the?usage?on?resources,?minimize?the?operational?loss?and?ensure?potential?risks?are?covered?by?appropriate?control?procedures?as?well?as?its?implementation?during?processing.
·?Assist?BOSM?to?ensure?the?rectification?actions?identified?from?all?kinds?of?KCSA/QA/Spot?Check?being?fully?followed?and?completed?at?branch.
·?Assist?BOSM?to?pass?the?internal?and?external?auditing.?No?repeated/significant?audit?findings.
·?Assist?BOSM?to?ensure?branch?related?cash,?suspense,?sundry,?nostro?and?memo?accounts?etc.?reconciled.
·?Ensure?no?cash?difference?or?other?transaction/reporting?error?occurred.
Self?Development.
·?Ensure?100%?completion?of?all?kinds?of?e-learning?and?mandatory?trainings?etc.
·?Actively?participate?in?various?training?programs?arranged?by?the?bank?and?keep?self-training?on?bank?products.
·?Develop?multi-skills?to?handle?different?types?of?client’s?enquiries.
Anti?Money?Laundering?Prevention
·?Accountable?for?implementing?and?complying?with?AML?requirements?when?performing?duties.
任職要求：
·?A?university?degree?with?1-2?years?of?related?banking?experience
·?Solid?knowledge?of?bank?products?and?services?and?banking?procedures,?equities?markets,?unit?trusts?and?other?personal?investment?services
·?A?team?player?who?shows?initiative?and?assertiveness
·?Self-motivator?who?is?keen?to?upgrade,?improve?personal?knowledge?and?skills?to?meet?job?requirements
·?Good?command?of?both?spoken?and?written?English?and?Mandarin.
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