Sales?Customer?Service?Specialist
要求:
大專及以上學歷。
3年以下工作經(jīng)歷
熟練的英文口語及寫作能力，cet-6以上。
有效傾聽并能夠通過追問更好地理解客戶疑問為客戶提供產(chǎn)品使用中問題的解決方案。
在深圳科技園工作
此崗位特殊，需要倒夜班，彈性工作時間。
有補助，獎金等。
Responsibilities:
1.?Act?as?the?first?point?of?contact?responsible?for?answering?inquires?regarding?how?to?use?smart?baby?monitor,?etc.
2.?Handle?inquiries?via?phone/voice?mail/email;
3.?Inquiries?should?be?handled?and?resolved?based?on?the?training?and?the?given?service?solutions?
4.?Provide?support?and?help?colleagues?in?understanding?customers?demands,?business?requirements,?product?failure?mode?and?technical?requirements;
5.?Need?to?have?detailed?knowledge?of?functions?across?customer?support?and?smart?device?market;
6.?Highlight?business?and?client?specific?issues?to?leadership?team;
7.?Show?productiveness?in?resolving?issues?and?also?in?handling?operational?activities?when?US?sales?team?and?Shenzhen?technical?team.
8.?Use?resources?effectively?to?provide?the?best?answer?within?the?expected?call?handling?time;
Requirements:
1.?Above?average?English?oral?and?written?communication;
2.?Basic?knowledge?of?ms?excel,?ms?word?and?internet?explorer;
3.?Attention?to?detail;
4.?Ability?to?listen?effectively,?probe?or?ask?leading?questions?to?understand?the?inquiries?better?and?provide?best?answers?to?it;
5.?Average?logical?reasoning?and?interpretation?skill;
6.?Effective?work?and?time?management.