BASIC?FUNCTION（基本職能）:
根據(jù)客戶合同要求，協(xié)調(diào)技術(shù)、運(yùn)營(yíng)等相關(guān)部門，確保如期交付給客戶正確產(chǎn)品。
Coordinate?with?technical?and?operational?departments?to?ensure?delivery?of?correct?products?to?customers?on?time?according?to?customer?contract?requirements.?
Overall?Goal（總體目標(biāo)）:?
合同評(píng)審,歸檔,?框架協(xié)議評(píng)審,訂單明細(xì)確認(rèn),錄入,修改等工作,銷售訂單執(zhí)行進(jìn)程的跟蹤及協(xié)調(diào),特殊訂單處理,協(xié)助財(cái)務(wù)核對(duì)開票及確認(rèn)發(fā)貨狀態(tài)
Contract?review,?filing,?framework?agreement?review,?order?details?confirmation,?order?entry,?modification?and?other?work,?sales?order?implementation?process?tracking?and?coordination,?special?order?processing,?assist?the?financial?department?to?check?invoice?and?confirm?the?delivery?status.
PRIMARY?DUTIES?&?Key?Accountabilities（主要職責(zé)）:?
客戶及合同
框架協(xié)議評(píng)審，組織相關(guān)部門就協(xié)議內(nèi)容進(jìn)行會(huì)議評(píng)審，并匯總各部門建議反饋銷售部門，協(xié)調(diào)各部門完成協(xié)議的評(píng)審。
對(duì)照SAP的報(bào)價(jià)審核合同交貨期、價(jià)格、輸機(jī)編碼，按照公司合同評(píng)審流程及DOA權(quán)限進(jìn)行合同評(píng)審。
Review?the?framework?agreement,?organize?relevant?departments?to?review?the?content?of?the?agreement?at?the?meeting,?collect?suggestions?from?all?departments?and?feed?back?to?the?sales?department,?and?coordinate?all?departments?to?complete?the?review?of?the?agreement.
Review?the?contract?delivery?time,?price?and?input?code?according?to?SAP?quotation,?and?review?the?contract?according?to?the?company's?contract?review?process?and?DOA?authority.
訂單明細(xì)確認(rèn)及輸機(jī)
對(duì)訂單輸入SAP系統(tǒng)過程中存在的問題與相關(guān)同事溝通確認(rèn)。
有圖合同或標(biāo)準(zhǔn)產(chǎn)品須核對(duì)產(chǎn)品編碼GPN和LPN，無圖合同需與技術(shù)部門及數(shù)據(jù)組溝通確認(rèn)產(chǎn)品編碼GPN和LPN；對(duì)客戶或銷售工程師提出的相關(guān)要求及合同更改內(nèi)容（如產(chǎn)品GPN，數(shù)量，發(fā)貨日期變更，發(fā)貨地點(diǎn)及文件要求等）及時(shí)反饋給業(yè)務(wù)相關(guān)環(huán)節(jié)并在SAP里進(jìn)行維護(hù)和輸入。
Communicate?and?confirm?the?problems?in?the?process?of?order?entry?in?SAP?system?with?related?colleagues.
The?product?codes?GPN?and?LPN?shall?be?checked?with?the?drawing?or?standard?products,?customized?contract?shall?be?communicated?with?the?technical?department?and?data?team?to?confirm?the?product?codes?GPN?and?LPN.?The?related?requirements?and?contract?changes?(such?as?product?GPN,?quantity,?delivery?date?change,?delivery?place?and?document?requirement,?etc.)?are?required?to?feedback?customer?in?time?and?maintained?it?in?SAP.
銷售訂單執(zhí)行進(jìn)程的跟蹤及協(xié)調(diào)
每天執(zhí)行未關(guān)閉訂單回顧流程監(jiān)控當(dāng)天及未來一周的訂單執(zhí)行情況，?
對(duì)重點(diǎn)項(xiàng)目合同及時(shí)通報(bào)給計(jì)劃并編制甘特圖進(jìn)行跟蹤/協(xié)調(diào)進(jìn)度(包括圖紙/零件外購(gòu)/自制件的生產(chǎn)/裝配/發(fā)貨等)及對(duì)執(zhí)行中出現(xiàn)相關(guān)問題協(xié)調(diào)技術(shù)等落實(shí)解決;
每周對(duì)重點(diǎn)客戶和重點(diǎn)項(xiàng)目未關(guān)閉訂單進(jìn)行匯總和分析，并分享給相關(guān)團(tuán)隊(duì)
Execute?unclosed?order?review?process?every?day?to?monitor?the?order?execution?
Timely?inform?the?schedule?of?key?project?contracts?and?prepare?gantt?chart?to?customer.?Follow?up/coordinate?the?progress?(including?the?production/assembly/delivery?of?drawings/spare?parts?outsourcing/homemade?parts)?and?implement?and?solve?related?problems.
Summarize?and?analyze?open?orders?of?key?customers?and?key?projects?on?a?weekly?basis?and?share?them?with?relevant?teams
特殊訂單處理
根據(jù)銷售工程師申請(qǐng)，安排預(yù)投定單，免費(fèi)定單，報(bào)批及輸機(jī)執(zhí)行；緊急定單安排，退換貨處理等。
According?to?the?application?of?sales?engineer,?arrange?pre-order,?free?order,?apply?for?approval?and?conduct?order?arrangement,?urgent?order,?return?order?and?replacement,?etc.
協(xié)助財(cái)務(wù)核對(duì)開票及確認(rèn)發(fā)貨狀態(tài)
每周接到財(cái)務(wù)開票清單核對(duì)開票內(nèi)容，反饋財(cái)務(wù)是否開票或合并開票，并通知相關(guān)客戶或銷售
Receive?the?financial?invoice?list?every?week?to?check?the?invoice?content,?feedback?whether?the?financial?invoice?or?consolidated?invoice,?and?inform?relevant?customers?or?sales
經(jīng)理安排的其他工作?
Other?job?assigned?by?manager
Key?Performance?Indicator?Results（關(guān)鍵業(yè)績(jī)指標(biāo)結(jié)果）:
訂單輸入正確率100%
由于訂單輸入錯(cuò)誤客戶投訴次數(shù)≤1次
由于訂單輸入錯(cuò)誤客戶投訴率PPM≤6
MINIMUM?REQUIREMENTS?FOR?ENTRY（基本入職條件）:
Work?experience?requirements（工作經(jīng)驗(yàn)）:
3-5年工作經(jīng)驗(yàn)，有客服行業(yè)從業(yè)經(jīng)歷
Key?Competencies?&?Skill?requirement?(關(guān)鍵素質(zhì)和技能要求):
英語良好，熟練應(yīng)用Office軟件，SAP?系統(tǒng)，對(duì)機(jī)械行業(yè)銷售內(nèi)部支持工作有較深刻了解。積極主動(dòng)、靈活應(yīng)變、認(rèn)真負(fù)責(zé)、誠(chéng)實(shí)謹(jǐn)慎，溝通協(xié)調(diào)能力強(qiáng)，具有良好的團(tuán)隊(duì)合作精神
Education?background（教育背景）:
本科以上學(xué)歷，機(jī)械制造，化工機(jī)械，工程管理，外經(jīng)外貿(mào)