Protection?Service??Specialist--Japanese
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客戶保護(hù)及爭議處理專員將會協(xié)助日本市場的買家與賣家解決糾紛防范風(fēng)險；通過你對買家和賣家保護(hù)政策的了解，及時、準(zhǔn)確地完成索賠和審查。同時，作為日本客戶和Paypal溝通的重要橋梁，你能夠正確、友好、及時地向客戶提供解決方案是非常重要的。因此客戶保護(hù)及爭議處理專員需要具備嫻熟的溝通技巧，善于與客戶交流，創(chuàng)新意識和團(tuán)隊合作能力。
As?an?Agent?within?Protection?Services,?your?primary??responsibilities?will?be?assisting?buyers?and?helping?to?resolve?their?seller??dispute?inquiries.?By?utilizing?the?latest?in?modern?communication?and??technology?tools,?and?your?knowledge?of?the?buyer?and?seller?protection??policies,?you?will?complete?reviews?and?resolve?claims?in?a?timely?and?accurate??manner.?As?a?frontline?representative,?you?will?be?the?primary?point?of?contact??for?our?customers?–?it??is?imperative?that?you?help?provide?them?with?predictable,?compassionate,?and??timely?resolution?to?their?questions?and?inquiries.?An?Agent?within?Protection??Services?exhibits?strong?communication?skills,?excels?at?customer?interaction,??exhibits?creativity?and?skill?in?delivering?practical?solutions,?and?thrives?in??a?collaborative?team?environment.
??II.CORE?DUTIES
lReviewing?and?attaching?customer?responses?to??claims?filed?against?them?or?on?their?behalf.?(5%)
lCompleting?or?cancelling?pending?reversals?when??appropriate.?(5%)
lRestricting?accounts?when?appropriate.?(5%)
lClosing?of?claims?filed?through?PayPal’s?Consumer?Protection?Policies.?(70%)
lEscalating?appropriately?to?Fraud??Investigations.?(5%)
lReview?limited?PayPal?accounts?and?determine?the??legitimacy?of?the?account?and?account?holder.?This?also?includes?determining??cases?that?need?to?be?resolved?by?the?customer?to?lift?their?Limited?Access.??(10%)
??JOB?REQUIREMENTS
lBachelor?degree?or?equivalent?required
lStrong?verbal?(phone)?communication?skills??utilizing?active?listening?and?clearly?speaking?to?customers
lStrong?written?(email)?communication?utilizing??proper?grammar?and?punctuation
lAbility?to?make?discretionary?decisions?based?on??research
lAbility?to?function?in?multiple?queues?covering??a?variety?of?tasks?with?a?sense?of?urgency?and?follow-through
lAbility?to?learn?and?adapt?to?new?software??technologies
lStrong?working?knowledge?of?external?systems,?PC??based?internet?and?software?applications?(Internet,?Microsoft?Office?-?Outlook,??Word,?Excel)
