Research?Square?is?home?to?American?Journal?Experts?(AJE)?and?the?Research?Square?preprint?platform.?As?a?subsidiary?of?Springer?Nature,?we?are?hiring?an?Sales?Support?&?Admin?in?China,?to?support?the?continuous?growth?of?our?B2B?business?growth?and?account?development,?along?with?the?entire?growth?team?members.
Research?Square?is?passionate?about?making?research?communication?faster,?fairer,?and?more?useful.?Since?2004,?AJE?has?provided?manuscript?preparation?services?to?hundreds?of?thousands?of?researchers?and?continues?to?help?researchers?successfully?communicate?their?work.?Launched?in?2018,?our?preprint?platform?is?the?fastest?growing?preprint?server?in?the?world.?Preprint?servers?facilitate?the?dissemination?of?science?by?allowing?for?the?early?sharing?of?scientific?results?and?enabling?public?conversations?around?the?work.?We?have?ambitious?growth?plans?for?expanding?the?preprint?server?ecosystem?to?include?a?range?of?valuable?paid?services?for?researchers.
We?are?a?high-growth,?mission-driven?company?that?regularly?wins?awards?for?our?workplace?culture,?pace?of?growth,?and?innovations.?Our?team?embraces?and?fuels?change,?fights?for?simplicity,?is?adamantly?focused?on?serving?our?customers,?and?applies?a?data-driven?approach?to?continually?improving?the?impact?we?have.?Through?our?AJE?brand,?we?have?become?the?most?trusted?manuscript?editing?provider?in?China,?and?are?committed?to?serving?authors?with?the?highest?levels?of?editing?quality?and?customer?service?in?the?future.
Our?ideal?candidate?for?this?position?will?be?responsible?to?provide?admin?support?to?the?Sales?team?to?help?drive?the?growth?of?China?B2B?revenue,?and?to?provide?the?admin?assistance?to?the?General?Manager?to?help?proceed?the?local?projects.
Key?tasks:
·?????????Provide?any?necessary?administrative?work?including?filing?reports?or?presenting?sales?team?with?necessary?documents,?prepare?bidding/contract?docs
·?????????Responsible?for?B2B/group/B2B2C?account?onboarding?processes,?including?landing?page?and?group?code?setup
·?????????Provide?any?necessary?data?or?reports?to?the?sales?team,?for?the?customer?usage/balance?reporting
·?????????Answer?phone?calls?from?customers?and?deal?with?any?customer?complaints?with?Customer?Support/Operation?team?and?resolves?the?issue?as?necessary
·?????????Exerts?attention?to?detail,?as?customers?may?have?the?same?problems;?reports?the?problems?as?necessary
·?????????Project?management?support?and?admin?support?to?GM
Qualifications:
·?????????Bachelor’s?degree?or?above
·?????????Proficient?level?of?spoken?and?written?English?and?Chinese
?
Skills/knowledge:
·?????????People?person?with?good?interpersonal?skills
·?????????Great?verbal?and?written?communication?skills
·?????????Self-motivated,?results?oriented?and?have?the?ownership?mindset
·?????????Good?reporting?skills,?administrative?skills?with?attention?to?detail
·?????????Team?spirit?and?support?each?other?to?succeed
Experience:
·?????????1-3?years?of?working?experience,?preferably?with?sales?support?related?experience
·?????????Familiar?with?Microsoft?Office?softwares?(Excel,?Word,?PowerPoint),?expert?skills?in?Excel