Main?Objective:
??主要工作目標
??a.?Achieve?revenue?targets?defined?by?the?department;
??達成部門下達的營收目標；
??b.?Implement?annual?audit?plans(including?supervision)?100%?before?every?Dec.?31st;
??在當年12月31日前，100%落實全年檢查計劃（含監(jiān)督）；
??c.?Devise?individual?annual?Customer?Relationship?Management(CRM)?plans?and?carry?out?accordingly;
??制定個人年度客戶維護計劃，并落實執(zhí)行；
??d.?Q&A?from?customers?daily;
??客戶日常問題解答；
??e.?Control?risks?at?the?front-end?services?before?certification.
??認證前端風險把控。
??Work?Content:
??主要工作內(nèi)容：
??1.?Q&A?from?customers?routinely,?including?but?not?be?limited?to?consulting?questions,?certification?process,?tools?and?documents,?policy?interpretation?etc.?from?customers;
??客戶日常問題解答，包括客戶咨詢問題、認證過程和工具文件、政策解讀等；
??2.?Follow?up?consulting?and?feedback?from?internal?customers?to?ensure?customer?satisfaction;
??跟進內(nèi)部客戶咨詢反饋，確?？蛻魸M意度；
??3.?Follow?up?and?settle?customer?complaints;
??跟進并處理客戶投訴；
??4.?Implement?annual?certification?plans?and?make?quotations.
??落實年度認證計劃、制作報價；
??5.?Make?CRM?plans?and?carry?out?accordingly;
??制定客戶維護計劃并落實；
??6.?Communicate?with?headquarter,?ECOCERT?Group?about?quotation?and?payment;
??與總部溝通報價及款項回收；
??7.?Review?application?materials?and?documents?as?well?as?control?risks?at?the?front-end?services;
??申請材料評審，把控前段風險；
??8.?Issue?assignments;
??任務書簽發(fā)；
??9.?Collect?and?follow?up?certification?changes?from?clients;
??收集和跟進客戶認證變化；
??10.?Follow?up?certification?progresses;
??跟進認證進度；
??11.?Follow?up?corrections.
??跟進整改。
??
??
??Job?Specification
職位規(guī)范??
??-Have?B.A.?degree?or?above?in?textile,?agriculture,?food?and?relevant?majors;
??本科及以上學歷，紡織品、農(nóng)業(yè)、食品類相關專業(yè)背景；
??-Be?proficient?at?English?speaking,?reading?and?writing;
??熟練的英語讀寫和交流能力；
??-Be?skilled?in?MS?office?software?like?Word,?Excel,?PPT?etc.;
??熟練的辦公軟件使用；
??-Prefer?working?experience?in?audit?or?certification?decision.
有檢查經(jīng)驗或認證決定經(jīng)驗者更佳。
