The?Role
Tesla?is?currently?seeking?a?Desktop?Support?Technician?to?join?our?team?in?Beijing.
The?IT?Services?position?within?the?IT?Operations?team?will?be?on?the?front?lines?of?Tesla?Motors’?IT?systems?support.?IT?Desktop?Technicians?will?be?the?face?of?IT?for?internal?customers.?The?primary?task?of?this?position?will?be?to?troubleshoot?and?resolve?endpoint?issues,?install?and?support?the?systems,?and?assist?with?the?day-to-day?operations?for?Tesla’s?global?IT?infrastructure?to?provide?for?the?growth?of?Tesla’s?initiatives.?These?duties?will?be?performed?in?compliance?with?policy?guidelines?and?within?timeframes?as?defined?in?the?team’s?SLAs?and/or?project?requirements.
I.?????Job?Summary:
Provide?day-to-day?delivery?and?technical?support?for?end-users?of?desktop?applications,?telephones,?handheld?email?devices,?printers?and?computer?hardware.
II.????Responsibilities:
? 35%?Supports?Windows?desktop?OS.?Diagnoses?and?troubleshoots?computer?and?general?network?issues.
? 10%?Provides?timely?resolution?of?end?user?problems
? 20%?Provide?support?for?field?personnel?remote?communications?and?connectivity
? 10%?Basic?administration?of?phone?systems
? 25%?As?necessary,?performs?other?duties?as?required.
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