Participate?in?the?Customer?agreement?of?service?and?response?standards?and?ensure?that?these?standards?are?maintained?or?exceeded?during?program?delivery.
Develop?excellent?working?relationships?with?Customer,?Account?Management?team?and?Operational?Functions,?in?order?to?influence?the?achievement?and?maintenance?of?service?performance.
Work?in?a?cross?functional?capacity?to?ensure?the?activities?related?to?various?entities?fit?with?customer?requirements?and?Marken?Network?Guidelines,?policies?and?procedures.
Manage?special?requests?from?the?customer?for?increased?and?enhanced?levels?of?service?or?monitoring?of?shipment?progress.
Work?with?Customer?logistics?teams/departments,?to?develop?and?implement?solutions?for?new?business?requirements?in?accordance?with?Marken?Guidelines.
Attend?meetings?with?the?client?on?a?periodical?basis,?to?discuss?program?status?and?relevant?service?issues?and?concerns.
Investigate?incidents?affecting?shipments?performance,?work?with?Global?Key?Account?tem?and?QC?/?QA?teams?to?generate?appropriate?responses?to?customer?in?the?official?Incident?Reports.