Key?responsibilities?Execute?processes?timely?with?focus?on?quality?as?per?the?SOPs?defined??and?guidelines?established.?Wherever?required?perform?in-depth?analysis?aimed?at?improving?service??levels,?customer?satisfaction?and?quality?of?output?provided.?Being?the?focal?point?of?contact?in?the?team?for?resolving?assigned??process,?system?issues?identified.?Ensure?operational?process,?system?issues?sighted?are?resolved?within??defined?timeline?to?ensure?no/minimum?impact?to?customer/business.?Where?required?engage?with?frontline?colleagues?in?CS?and?cross??functional?teams?within?GSCs?and?clusters,?LOCs?to?resolve?any?issues,??complaints?or?queries?reported?by?the?customer?timely.?Create?and?maintain?a?repository?with?a?log?of?all?process,?system??issues?received?along?with?workarounds?/?solutions?identified.?Use?this?as?one??of?the?knowledge?management?tools?within?the?team.?Improve?CS?processes,?CSS?score?by?identifying?opportunities?to??eliminate,?simplify?and?standardize.?Deliver?a?superior?and?best-in-class?Customer?Experience.?Ensure?Customer?Experience?vision?of?‘Trust,?Cared?for?and?Pleased’?is??foremost?in?all?process?changes?initiated,?performance?reviews.?Skills?required?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????A?minimum?of?2?plus?year's?proven?experience?in?ML?preferably?in?CS??processes.?Experience?in?ML?frontline?commercial?teams?will?be?an?added??advantage.?Understanding?of?the?shipment?life?cycle?and?roles?of?CS,??cross-functional?stakeholders.?Customer?centric?mind-set?with?focus?on?service?orientation?Strong?problem?solving?and?analytical?skills?Ability?to?multi-task,?manage?challenging?deadlines?and?internal/external??customers/colleagues.?Effective?communication?skills?both?written?and?verbal.?Expertise?in?key?ML?systems?such?as?GCSS,?RKEM,?MARS?and?MePC.