Job?Title:?Critical?Situations?Subject?Matter?Expert??????????????????????????FLSA?Status:?Non-ExemptDepartment:?OperationsReports?to:?Team?ManagerCritical?Situations?Subject?Matter?Expert:As?a?SME,?your?role?brings?together?the?technical?competencies?of?Microsoft?products?and?management?in?the?areas?of?incident,?change,?problem,?capacity?and?configuration?management?plus?people?development.Working?with?our?support?teams,?quality?assurance?team?and?training?and?development?department,?you?will?have?accountability?to?ensure?Tek?Experts?is?sufficiently?trained?and?supported?when?answering?technical?customer?queries?from?clients?and?their?customers.Key?Duties?and?Responsibilities·?????????Plan,?create?and?deliver?training?in?person?for?our?teams?and?supporting?content?for?our?learning?management?system·?????????Collaborate?with?the?training?and?development?team?to?ensure?success?of?any?training?completed?and?update?where?necessary·?????????Identify,?train,?manage?and?develop?client?facing?technical?leads·?????????Meet?with?engineers?weekly,?review?what?works?well?and?what?needs?improvement·?????????Work?with?operations?manager?for?project?needs,?new?implementations,?and?on?team?training,?and?new?hire/selection·?????????Work?with?our?team?towards?Microsoft?certifications,?develop?additional?content?creation?for?our?engineers·?????????Compile?entry?level,?technology?lead?feedback?on?current?processes·?????????Support?talent?acquisition?and?operational?leaders?to?select?and?interview?new?team?members?Interact?with?cross?functional?teams?(Engineers,?Subject?Matter?Experts,?Internal?and?External?Resources·?????????Perform?other?related?duties?as?assignedPreferred?Skills?/Qualifications·?????????Dynamic,?passionate?and?proven?people?who?want?to?make?a?positive?difference?with?the?people?they?work?with?and?customers?we?support.·?????????You?will?have?the?ability?to?thrive?in?a?fast-paced?and?challenging?environment?where?everyone?is?empowered?and?committed?to?delivering?the?best?in?industry?customer?experience.·?????????Fluency?in?English?(written?and?spoken)?is?a?given,?as?is?a?‘can?do’?attitude?and?a?thirst?to?learn?and?develop?professional?and?soft?skills.·?????????Microsoft?Dynamics?knowledge?expert–?A?thorough?knowledge?of?Dynamics?CRM,?AX,?NAV?or?365?and?a?desire?to?share?that?knowledge?with?others·?????????Strong?relationship?management–?A?collaborative?nature?and?act?as?a?technical?advisor?in?strategic?committees·?????????Clear?communicator–?Clear,?concise?and?persuasive?communication?style?adapted?for?multiple?audiences,?plus?demonstrate?effective?writing,?presentation?skills,?and?proactive?listening?skills·?????????Effective?business?management-?An?ability?to?undertake?root?cause?analysis.?You?will?be?a?logical?thinker?and?use?relevant?data?to?find?trends,?problem?characteristics?and?solve·?????????College?preferred