RESPONSIBILITIES?Customer?Service?客戶服務(wù)To?deliver?consistent,?friendly?and?responsive?5?star?concierge?service?and?ensure?the?accepted?Lane?Crawford?standards?of?service?are?consistently?executed?at?all?times確保整個(gè)團(tuán)隊(duì)了解顧客需求，提供始終如一、親切友好、響應(yīng)迅速的?5?星級(jí)禮賓服務(wù)；確保連卡佛認(rèn)可服務(wù)標(biāo)準(zhǔn)始終得到穩(wěn)定執(zhí)行To?provide?concierge?services?which?include,?but?are?not?limited?to?cloak?room,?spa/restaurant/theatre/event/concert?recommendations,?porter?service,?general?enquiries,?phone?charging,?store?tours,?Personal?Stylist?&?Cosmetic?Concierge?appointments提供禮賓服務(wù)，其中包含但不限于衣帽間、SPA/餐館/劇院/活動(dòng)/音樂會(huì)推薦、搬運(yùn)服務(wù)、一般問詢、手機(jī)充電、店鋪店參觀，以及私人造型師和化妝禮賓預(yù)約To?identify?the?ever-changing?needs?of?customers?and?respond?in?a?pro-active?manner.?Offer?personalized?and?friendly?greeting?and?farewell?spontaneously.確定不斷變化的客戶需求，主動(dòng)予以響應(yīng)。向顧客問候、與顧客告別時(shí)，個(gè)性流露，親切友好。To?be?highly?aware?and?fully?conversant?with?the?most?recent?trends?and?newest?products?of?fashion?and?lifestyle?in?order?to?communicate?with?our?customers對(duì)最近趨勢(shì)和最新時(shí)尚和生活方式產(chǎn)品具有高度意識(shí)，完全熟知，可與顧客進(jìn)行交流To?maintain?and?update?customer?history,?carry?out?courtesy?calls?to?customers?informing?them?of?new?services,?upcoming?events?and?promotions.維護(hù)并更新顧客消費(fèi)記錄，對(duì)顧客進(jìn)行禮節(jié)性拜訪，告知其新的服務(wù)、即將舉行的促銷和推廣活動(dòng)To?actively?encourage?repeat?business?by?building?relationships?with?all?concierge?customers與享用禮賓服務(wù)的所有顧客之間建立人際關(guān)系，積極促成回頭客To?ensure?that?all?sales?are?followed?up?with?after?sales?service?activities?including?but?not?limited?to?gift?wrapping?and?sending?handwritten?thank-you?cards確保所有銷售均配有售后服務(wù)，包括但不限于禮品包裝和發(fā)送手寫感謝卡To?receive?and?handle?customer?comments?and?complaints?concerning?Store?Services?and/or?products?within?Lane?Crawford?and?to?bring?such?matters?to?the?attention?of?the?Concierge?Manager/Supervisor?for?improvement.接收并處理顧客對(duì)連卡佛店鋪服務(wù)和/或產(chǎn)品進(jìn)行的評(píng)價(jià)和投訴，提請(qǐng)禮賓經(jīng)理/禮賓監(jiān)督員予以關(guān)注、改善To?maintain?the?highest?standards?of?personal?grooming,?courtesy,?mannerism,?positive?attitude?and?overall?presentation?at?all?times在個(gè)人的儀容儀表、禮儀禮節(jié)、言談舉止、積極態(tài)度、總體展現(xiàn)上，始終堅(jiān)持最高標(biāo)準(zhǔn)Information?Technology信息系統(tǒng)To?be?able?to?understand?and?perform?all?tasks?for?the?benefit?of?the?customer?relating?to?the?following?systems:?LCIS?System,?Retail?Management?System?(RMS),?Point?of?Sale?System?(POS),?Siebel,?Lane?Crawford?Card?Membership?maintenance,?booking?logistics,?cloakroom?operation.能夠本著客戶利益，了解并執(zhí)行與下列系統(tǒng)相關(guān)的所有任務(wù)：?LCIS系統(tǒng)、零售管理系統(tǒng)?(RMS)、銷售點(diǎn)系統(tǒng)?(POS)、Siebel、連卡佛會(huì)員卡資格維護(hù)、訂購(gòu)物流、衣帽間操作系統(tǒng)Communication溝通?To?communicate?with?other?departments?in?Lane?Crawford?as?appropriate?any?customer?feedback,?requests?and?comments?and?ensure?that?any?requests?are?followed?up?promptly針對(duì)顧客的反饋、要求和評(píng)價(jià)，酌情與連卡佛其他部門進(jìn)行溝通，確保即時(shí)跟進(jìn)所有要求To?provide?information?on?the?latest?trends,?marketing,?promotions?and?service?offerings?to?all?customers為所有顧客提供有關(guān)最新趨勢(shì)、市場(chǎng)營(yíng)銷、促銷活動(dòng)和服務(wù)內(nèi)容的信息To?communicate?and?collaborate?with?other?departments?effectively?within?the?store?level?and?head?office?to?fulfill?specific?task?requirements與其他店鋪部門及總部有效溝通、協(xié)作，按照要求完成特定任務(wù)REQUIREMENTS?1-3年禮賓員相關(guān)工作經(jīng)驗(yàn)熱情誠(chéng)懇，熱愛服務(wù)行業(yè)熟練掌握英語，能夠操作電腦Office軟件