客戶服務代表
崗位概述：
客戶服務代表作為聯(lián)結(jié)外部客戶及內(nèi)部客戶的橋梁，對公司達到并超越客戶的期望、加強并鞏固與客戶的合作伙伴關(guān)系、維護并提高客戶的忠誠度、持續(xù)增長銷售起到至關(guān)重要的作用。
該崗位的具體職責如下：
1.?與所負責區(qū)域的客戶進行有效溝通，為客戶提供支持。
2.?維護并更新客戶信息，安排客戶日常訂單的生產(chǎn)及運輸。
3.?跟蹤貨物發(fā)放情況并將發(fā)貨信息及時反饋給客戶。
4.?及時向客戶提供所需的發(fā)票，報告及其他相關(guān)文件。
5.?統(tǒng)計、分析并更新所負責區(qū)域的銷售預測及銷售數(shù)據(jù)。
6.?協(xié)助所負責區(qū)域的銷售回收應收帳款及管理。
7.?貿(mào)易產(chǎn)品及相關(guān)代理產(chǎn)品的采購及庫存控制。
8.?在有需要的時候，作為其他客服同事的backup，協(xié)助相關(guān)工作。
9.?完成主管分配的其他任務。
具體要求：（1人）
1.?本科以上學歷，2年以上相關(guān)工作經(jīng)驗；
2.?熟練的英語聽、說、寫能力和計算機操作能力；
3.?有責任心、誠實、可靠，積極向上的工作態(tài)度；
4.?有很好的團隊合作精神和溝通能力；
Main?Responsibilities
？ Maintain?an?accurate?customer?database?and?complete?customer?order?profiles?to?ensure?100%?error?free?order?processing.
？ Prepare?orders?for?processing?by?verifying?previous?purchase?(or?sample)?and?the?correct?pricing?information.
？ Process?orders?in?Oracle?Order?Management?using?customer?order?profiles.
？ Obtain?carrier?information?on?delivery?service?and?cost?to?schedule?expedited?shipments.
？ Track?shipments?with?freight?carriers?to?ensure?100%?on-time?delivery.
？ ?Analyse?Supplier?Performance?reports?for?accuracy.
？ ?Fulfil?customer?requests?for?Quality?Assurance?and?Shipping?documentation?including:
Certificates?of?Analysis,?Material?Safety?Data?Sheets,?Certificates?of?Origin,?and?Packing?Lists.
？ Coordinate?customer?requests?for?technical?information?and?reference?standards?with?Area
Technical?Managers.
？ Review?orders?on?credit?hold?with?Credit?Analyst.?Provide?feedback?to?customers?on?order
credit?status.
？ Collect?accurate?information,?research,?respond?and?provide?resolution?to?all?customer
inquiries?including?complaints,?returns,?pricing?discrepancies,?deductions?and?logistics?issues.
？ Provide?weekly?Account?Receivable?updates?to?sales?force.
？ Serve?as?back?up?for?other?Customer?Service?Coordinators.
？ Assist?in?process?improvement?teams/projects?to?automate?manual?processes,?establish?best
practice?and?focus?on?high?quality?service?levels.
Requirements：
？ Position?requires?a?college?above?diploma?(A.S.?Degree?in?Business?preferred).
？ Must?be?proficient?with?Microsoft?Office?applications?(Word?and?Excel?a?must),?have?the?ability?to?prioritize,?multi-task,?and?be?flexible.
？ Must?possess?excellent?phone?skills?and?communication?skills.
