職位描述：
1、負(fù)責(zé)客戶訂艙服務(wù)。
2、專業(yè)的應(yīng)答客戶空運(yùn)全方位的信息，如：航程時(shí)間、價(jià)格、海關(guān)要求、包裝、國家特殊要求（包括潛在的通關(guān)延誤）簡單賬單和銷售問題；
3、協(xié)助客戶了解相關(guān)信息和操作指南，?
4、冷靜熟練地處理客戶投訴，確保公司利益的同時(shí)并盡可能為客戶提供解決方案，如有需要，向公司高級(jí)管理層反應(yīng)，確保事情盡快解決和避免投訴事情擴(kuò)大
5、在工作中提升客戶服務(wù)經(jīng)驗(yàn)，并專業(yè)有耐心的處理每一客戶的要求和變動(dòng)。
6、與操作部門及其他相關(guān)部門保持聯(lián)系，有效率地處理客戶要求；
7、與航空公司訂艙
8、有高度的團(tuán)隊(duì)精神和紀(jì)律意識(shí)，遵循管理層的決定，如連班，調(diào)班和公司政策；
9、監(jiān)督運(yùn)營進(jìn)展，確保運(yùn)營期間沒有違反公司政策并計(jì)算公司利益點(diǎn)
?任職要求：
1、良好的數(shù)據(jù)錄入能力（一分鐘至少打30字）
2、精通Microsoft軟件，如Excel，word
3、精通中文、英文的聽說讀寫能力
4、大專及以上學(xué)歷
5、至少1年的貨運(yùn)工作經(jīng)驗(yàn)
?
Specific?Accountabilities
1、Accept?and?register?bookings?for?services
2、Respond?to?customers?consistently?and?confidently?by?providing?accurate?information?in?all?aspects?such?as?transit?time,?prices,?custom?paperwork?requirements,?packaging,?country-specific?requirements?(including?potential?customs?clearance?delays)?simple?account?and?sales?question
3、??Assist?customer?obtain?information?as?required?and?provide?customer?with?accurate?information?and?operation?guideline
4、??Confidently?and?knowledgeably?handle?customer?complaints?while?maintaining?composure,?and?take?all?possible?actions?to?resolve?issues?to?the?customers’?full?satisfaction?without?compromising?company’s?position?by?over-committing?to?customers.?If?necessary,?escalate?complaints?to?senior?management?team?to?obtain?efficient?resolution?with?a?purpose?of?prevent?more?escalation?and?avoid?reoccurrence
5、????Enhance?service?experience?by?exercising?professionalism?and?empathy?when?dealing?with?each?individual?customer?varying?needs?and?demands
6、Liaise?with?Operations?Department?and?other?departments?on?quick?and?efficient?resolution?of?customer?issues?and?queries
7、High?team?spirit?and?strict?self-management?follow?decisions?and?direction?from?management?team?in?shifts,?roster,?and?stipulated?policies
8、?Monitoring?the?operation?is?proceeded?without?disobeying?company?policy?as?well?as?evaluating?the?profit?figure
Relevant?Education?Background,?Hard?Skill,?Knowledge?and?Experience:?
1、Typing?skills?(at?least?30?wpm?preferable)?
2、?Computer?application?skill,?e.g.?MS-Office?Software
3、Good?command?of?written?and?oral?Mandarin?&?English
4、??Junior?College?diploma?or?equivalent
5、??At?lease?1?years?experience?in?similar?position?at?forwarding?company