職位描述：
1.掌握查詢和投訴的所有權(quán)，并積極跟進(jìn)解決
2.協(xié)助管理層和團(tuán)隊(duì)進(jìn)行任何分配的項(xiàng)目，并在需要時(shí)向團(tuán)隊(duì)經(jīng)理提供備份。
3.開發(fā)和指導(dǎo)新員工以滿足客戶服務(wù)要求
4.與內(nèi)部和外部客戶，同事和客戶服務(wù)管理部門保持牢固的專業(yè)工作關(guān)系
5.協(xié)助改善和監(jiān)控程序和流程，以確保提供最有效和高效的客戶服務(wù)
6.與FCL運(yùn)營(yíng)團(tuán)隊(duì)，LCL?Hub團(tuán)隊(duì)和DOC?/?DDC團(tuán)隊(duì)協(xié)調(diào)日常運(yùn)營(yíng)問(wèn)題
7.確保按時(shí)在TANGO?/?Procars中輸入所有T＆T事件，以匹配KPI
任職資格：
1.大專以上學(xué)歷
2.3年以上海上貨運(yùn)代理相關(guān)工作經(jīng)驗(yàn)。
3，具有良好的英語(yǔ)聽說(shuō)讀寫能力，英語(yǔ)四級(jí)或以上。
4，能夠處理I?/?E文檔，操作，合并
Position??Accountabilities:
1.Take?ownership?of?enquiries?and?complaints?and?proactively?follow?through?to?resolution
2.Assist?management?and?teams?with?any?assigned?projects??and?provide?backup?to?the?team?manager?when?required.
3.Develop?and?mentor?new?staff?to?satisfy?customer?services??requirements
4.Maintain?strong?professional?working?relationship?with?external?and?internal??customers,?colleagues,?and?customer?services?management
5.Assist?in?improving?and?monitoring?procedure?and?processes?to?ensure?the?most?effective?and?efficient?customer?services?delivered
6.Co-ordinate?with?FCL?operation?team,?LCL?Hub?team?and?DOC?/?DDC?team?on?daily?operations?issue
7.Ensure?all?T&T?events?input?in?TANGO?/?Procars?on?time?in?order?to?match?the?KPI
??????????????
Skills?Required
1、College?graduated?or?above
2、3?years?or?above?relevant?experience?in?sea?freight?forwarding?co
3、Good?command?of?both?spoken?and?written?in?English,?English?CET?4?or?above.
4、Able?to?handle?I/E?docs,?operation,?consolidation