General?Responsibilities?主要工作職責(zé)
??·???????????Be???responsible?for?daily?operation?issues?for?Air???Import?or?Export???負(fù)責(zé)日?？者\(yùn)進(jìn)、出口貨物操作?
??·???????????Fully???use?communication?skill?to?improve?the?service?of?our?clients???運(yùn)用技巧與客戶進(jìn)行良好的溝通、以提高服務(wù)質(zhì)量
??·???????????Independent,???professional?and?active?working?attitude???具有獨(dú)立的、專(zhuān)業(yè)的和積極的工作態(tài)度?
??·???????????Team???spirit???團(tuán)隊(duì)精神?????
Detailed?Responsibilities?具體工作職責(zé)?
?????In?charge?of?daily?operational?activities,???liaise?with?local?agents/carriers?etc.?to?solve?the?basic?problem?independently.???與地面代理、承運(yùn)人等聯(lián)系進(jìn)行相關(guān)操作事宜，并能獨(dú)立地解決基本問(wèn)題
?????Report?or?Consult?the?problems?from?your???leader?for?those?you?could?not?deal?with.?Do?not?hold?anymore.???及時(shí)上報(bào)問(wèn)題或者向你的主管尋求解決方案，切勿滯留???l?????Ensure?to?reply?email,?inquiries?timely???without?any?delays.?Never?put?off?the?works?today?till?tomorrow.???當(dāng)日事當(dāng)日畢，保證及時(shí)回復(fù)郵件、詢(xún)價(jià)等
?????Ensure?outstanding?/?overdue?/?run?off?are???processed?promptly?according?to?company’s?KPI.????保證“應(yīng)收賬款”/“超期未付款”/?run?off?等及時(shí)處理并力求在合理指標(biāo)內(nèi)（與公司KPI要求的標(biāo)準(zhǔn)相比）??????
?????Ensure?Friendliness,?Hospitality?&?Loyalty???to?clients?and?buildup?trust.???以友善、親切和忠實(shí)的態(tài)度對(duì)待客戶、與之建立信任關(guān)系?
?????Quality?Control:?ensure?data?input?correctly,???invoice?issues?effectively?in?your?group.?Check?and?Complete?open?files?on???weekly?basis.???操作質(zhì)量掌控：及時(shí)準(zhǔn)確錄入系統(tǒng)信息、賬單在有效時(shí)間內(nèi)開(kāi)出。?每周檢查file并及時(shí)關(guān)掉
?????Ensure?“Zero”?defect?service?to?achieve???client’s?satisfaction.???力求“零”失誤率、以***限度達(dá)到客戶滿意度?
?????Ensure?company?procedures,?service?standards???are?fully?implemented?and?followed?at?all?times.???在任何時(shí)候都要保證按公司的操作流程和服務(wù)標(biāo)準(zhǔn)來(lái)完成工作
?????Close?cooperate?with?other?division?like?Customer???Service,?Sales,?GTW?and?other?branches?etc.???與其他部門(mén)比如客戶服務(wù)、銷(xiāo)售、GTW?以及其他分公司等保持通力合作?
????Maintain?the?positive?team?working?spirit???and?working?environments.???保持積極的工作態(tài)度和環(huán)境?
????Other?tasks?assigned?by?superior.???主管領(lǐng)導(dǎo)分配的其他工作?????
Job?Requirements?任職資格????
College?degree?or?above,?major?in?related?is?preferable.
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大專(zhuān)以上學(xué)歷，物流相關(guān)專(zhuān)業(yè)優(yōu)先
3?years?above?working?experience?in?our?industry,?the?background?of?global?forwarder?experience?is?preferable.?
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三年以上相關(guān)工作經(jīng)驗(yàn)，有國(guó)際貨代背景優(yōu)先
Industry?knowledge?for?Air?Import?&?Export?on?handling?procedure.???
空運(yùn)進(jìn)、出口相關(guān)專(zhuān)業(yè)知識(shí)并熟知操作流程
Familiar?with?MS?office?like?Excel,?Words?etc.
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熟練掌握Excel,?Words等辦公軟件
Good?English?in?reading?and?writing,?CET-4?or?above?is?preferred.???
英語(yǔ)閱讀、書(shū)寫(xiě)良好，有4級(jí)及以上英語(yǔ)證書(shū)優(yōu)先