Responsible?for?the?creation?of?the?work?team?to?resolve?and?give?a?satisfactory?response?to?our?clients?after?receiving?a?quality?claim
收到客戶投訴后建立工作小組,制定解決客訴的方法并提供客戶滿意的答復(fù)???
Establish?an?effective?communication?with?our?clients?that?allows?us?to?respond?to?their?needs?when?quality?problems?arise????
與客戶有效的溝通，回復(fù)客訴關(guān)切的問題???
e.g.?Timeliness?of?8D時效性???
1?day?to?D3?????1天回復(fù)D3???
5?days?to?D5????5天回復(fù)D5??
10?days?to?D7??10天回復(fù)D7???
Manages?and?organizes?the?possible?return?and?/?or?replacement?of?material?after?the?customer?complaint?
客戶投訴后,協(xié)調(diào)溝通處理客戶退貨和/或換貨???
Inform?the?departments?involved?of?incidents?claimed?by?customers?
通知涉及客戶的相關(guān)部門????
Non-quality?costs?management??
客訴質(zhì)量成本的管理???
Records,?documents?and?keeps?updated?in?the?ERP?all?quality?incidents???
在ERP系統(tǒng)中記錄和更新所有的客訴內(nèi)容????
Follow-up?of?the?necessary?corrective?action?and?preventive?action
對所有客訴的改善和預(yù)防措施進(jìn)行追蹤及效果確認(rèn)
Monitoring?supplier?quality?performance????
監(jiān)控供應(yīng)商的質(zhì)量表現(xiàn)???
Drive?continuous?control?and?improvement,?proactively?take?actions?to?enhance?our?quality?level
開展持續(xù)改進(jìn)，自發(fā)的采取措施夯實(shí)質(zhì)量水平
To?assist?handle?customer?complaint?and?internal?nonconformity
協(xié)助處理客戶投訴以及廠內(nèi)不良
Submit?PPAP?to?customer?if?required
根據(jù)需要,?遞交生產(chǎn)件批準(zhǔn)程序(PPAP)給客戶
To?supervise?SPC?input?by?operators
監(jiān)控操作工輸入的統(tǒng)計過程控制數(shù)據(jù)(SPC)
To?guarantee?inspection?tool?reliability
保證檢查工具計量可靠
Build?IMDS?system
建立國際物料數(shù)據(jù)系統(tǒng)(IMDS)
To?do?salt?spray?test?
做鹽霧試驗(yàn)???
Other?jobs?assigned?by?the?quality?manager???
上級指派的其它工作