JOB?RESPONSIBILITIES
職責(zé)描述
1. Understand?customer’s?request,?provide?technical?support?and?answer?customers’?technical?questions?via?email?and?phone?call.
理解客戶應(yīng)用需求，通過(guò)郵件和電話解決客戶光電子產(chǎn)品相關(guān)的技術(shù)問(wèn)題；
2. Select?appropriate?products?and?provide?solutions?according?to?customers’?requirements?by?means?of?reproducing?customers’?setup?in?lab?or?cooperating?with?other?entities?of?Thorlabs,?etc.;
通過(guò)與Thorlabs全球的技術(shù)支持團(tuán)隊(duì)成員密切合作，為客戶提供最佳技術(shù)解決方案；
3. Arrange?the?return?and?repair?process?for?malfunctioned?products;
在測(cè)試實(shí)驗(yàn)室復(fù)現(xiàn)客戶報(bào)告的技術(shù)問(wèn)題，以及對(duì)故障產(chǎn)品進(jìn)行檢測(cè)和問(wèn)題排查；
4. Attend?conferences?and?trade?shows?and?set?up?Demos.
參加行業(yè)內(nèi)高端展會(huì)和相關(guān)學(xué)術(shù)會(huì)議，負(fù)責(zé)展品Demo的設(shè)計(jì)、現(xiàn)場(chǎng)搭建與調(diào)試，以及在展會(huì)期間接待客戶。
JOB?REQUIREMENTS
職位要求
1. A?Master's?Degree?in?Optics,?Opto-electronics,?Physics?or?equivalent;
光學(xué)、光電子、物理等相關(guān)專業(yè)碩士學(xué)位；
2. Understanding?the?underlying?physics?in?Optics,?Mechanics?and?Electronics;
了解光學(xué)、機(jī)械、電子、光纖以及光電測(cè)量知識(shí)；
3. Experience?in?optical?setup,?and?knowledge?of?wide?variety?of?photonics?devices?preferred?
優(yōu)先考慮熟悉光學(xué)系統(tǒng)搭建和光學(xué)測(cè)量技術(shù)，以及各種光學(xué)儀器的使用；
4. Proficiency?in?written?English;
具備良好的中英文書面交流能力；
5. Customer?centering?mentality;
以友好、協(xié)商的態(tài)度滿足客戶需求；
6. Must?be?self-motivated,?and?good?team?work?spirit.
做事認(rèn)真負(fù)責(zé)，具有團(tuán)隊(duì)合作精神。