招聘兩名技術(shù)支持的職位，7*24小時Firstline技術(shù)支持，詳細職位介紹如下：Fluent?Mandarin?and?English?are?required?to?support?this?role.Main?responsibilities??Eliminate?problems?by?monitoring,?analyzing?and?grouping?all?incoming?events/alarms,?incidents?and?request.??Experience?of?24*7?service?delivery?and?high?uptime?demands??Secure?that?users?can?pursue?their?professions?through?preventive?support??Provide?information?to?customers?in?the?event?of?operational?disturbances??Registration,?initial?support,?prioritization?and?classification?of?incidents?and?requests??Prioritizing?according?to?type,?severity,?S?LA?impact?and?work?load??Event/Alarm?monitoring,?tracking?and?communication??Follow?the?incident?through?its?life?cycle?until?it?is?resolved??When?a?solution?is?at?hand,?apply?the?solution/workaround?and?verify?the?result??Information?skillsDesired?competences?and?experience??Database?(Oracle,?Mongo?DB,?Postgree?SQL)?and?SQL??Linux?platform?(Red?Hat)??Application?server?(JBoss,?Mule)??Web?server?(Apache)??Scripting??Application?Operations?Management??Experience?from?telecom?and?vehicle?industrySuccessful?candidate?will?possess??Good?problem?analysis?skills??Have?a?collaborative?mind?set??Commitment?to?deliver?towards?SLA??Self-motivation?with?ability?to?learn?quickly?and?to?work?independently??Communications?skills??Be?an?active?team?member?with?a?proactive?mindset總結(jié)來說：??Firstline:7*24，兩個班次輪換的工作制：8:00-20:00；20:00-次日早8:00?晚班過后有調(diào)休??處理Global的電話和Email?request，監(jiān)控Global的后臺服務(wù)是否運行正常。??如果有Critical?Incident，需要第一時間通知Global?on?call?team，和他們一起解決問題。??有些簡單的15分鐘之內(nèi)可以完成的troubleshooting，在不忙的時候處理一下。??另外，簡單的troubleshooting部分在Windows，部分在Linux系統(tǒng)，要求有簡單的Linux能力?–?知道基本命令的運用（查找，打開文件等）。??整個工作流程follow?ITIL，熟悉外企的IT?工作流程，對ticket工具，SLA，升級流程等有基本知識，可以直接接收Training。