工作職責(zé)：為用戶提供基于公司產(chǎn)品的日常技術(shù)支持；接聽(tīng)客戶來(lái)電，記錄來(lái)自于郵件、微信端口及其他方式接收的客戶問(wèn)題；監(jiān)控客戶系統(tǒng)運(yùn)行狀態(tài)，提交日常監(jiān)控報(bào)告；根據(jù)用戶問(wèn)題記錄提出對(duì)應(yīng)解決方案；通過(guò)電話、郵件及服務(wù)事件系統(tǒng)等平臺(tái)及時(shí)響應(yīng)解決客戶問(wèn)題；任職要求：大專及以上學(xué)歷；具備1-2種ERP管理軟件使用經(jīng)驗(yàn)者優(yōu)先；具備汽車整車/配件/輪胎行業(yè)的銷售/服務(wù)或相關(guān)行業(yè)工作經(jīng)驗(yàn)者優(yōu)先；英語(yǔ)CET-4級(jí)及以上（包括4級(jí)），具備基本商業(yè)英文讀寫(xiě)能力；良好的團(tuán)隊(duì)協(xié)作精神和主動(dòng)學(xué)習(xí)能力；良好的語(yǔ)言表達(dá)和溝通能力?/?邏輯分析能力；客戶導(dǎo)向，以服務(wù)客戶為中心；有責(zé)任感，對(duì)工作積極熱情；工作時(shí)間：做五休二，排班制，要求能在節(jié)假日周末值班。有技術(shù)支持或客戶服務(wù)工作經(jīng)驗(yàn)者優(yōu)先考慮；Responsibility:1.?Provide?daily?support?and?technical?consulting?to?customers;2.?Receive?calls?and?logging?all?pertinent?Information?via?email,?WeChat?and?other?ways?from?customers;3.?Monitor?system?running?status?to?ensure?the?system?operation?in?safe;4.?Provide?solution?suggestion?and?technical?support?to?customers;5.?Resolve?user’s?problems?in?time?;Required?Qualification:1.?College?degree?or?above;2.?Experience?with?ERP?systems?is?preference;3.?Has?related?sales?and?service?experience?in?automobile?industry/auto?parts/tire?area?is?preferred.4.?CET4?or?above,?good?written?knowledge?of?English5.?Have?good?capability?in?team?work?and?new?knowledge?learning;6.?Good?at?express?and?communication,?have?good?logical?analysis?capability;7.?Client?oriented?service?spirit;8.?Have?passion?and?responsibility?on?work.9.?Five?days?per?week,?able?to?work?during?the?holidays?and?weekends?if?required.10.?Experience?in?technical?support?and?customer?service?is?preferred.
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