Duties
1.?Take?full?ownership?of?customer?inquiries?and?ensure?satisfactory?resolution?via?email,?web-based?platforms,?social?media?channels,?and?voice?calls.?
2.?Diagnosing?problems?and?determining?the?severity?
3.?Referring?problems?to?support?groups?
4.?Updating?the?user?on?the?call?status,?and?confirming?with?the?user?that?problem?is?fixed?
5.?Ownership?of?daily/weekly?and?monthly?reporting?to?leadership?team.
6.?Always?aiming?to?exceed?customer?expectations.
7.?deal?with?internal?process,?and?follow?up?the?RMA?process
Requirements
1.Excellent?command?of?English?with?good?customer?service?skills.?Excellent?communication,?email?manner,?technical?skill?and?interpersonal?skills.
2.On-shift?duty?is?required?
3.Self?initiative,?pro-active,?quick-learner,?hard?working,?good?attitude?and?team?player?
4.Truly?passionate?about?helping?a?young?start-up?to?redefine?the?standards?in?global?customer?support.
5.A?savvy?audio?device?user?is?a?plus.